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Check How We Protect Your Privacy

Your personal information stays under your control from the moment you open an account with us. We collect only what we need to process your DANA, OVO or GoPay transactions, verify your identity and keep your account secure — nothing more, nothing less.

Data Collection ScopeE-Wallet SecurityDeletion RightsCookie TransparencyContact Paths

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DATA PROTECTION PRACTICES

Explore How We Handle Your Information Daily

Privacy is not a single checkbox — it runs through every interaction between you and our platform. From the encryption on your login session to the way we partition transaction data from marketing analytics, each layer is built to minimise exposure. We treat your OVO wallet ID and DANA phone number with the same care as your password hash, because in the wrong hands any of those could compromise your account. Below are the six pillars of how we manage your data in practice.

Encryption at Rest and in Transit All personal data is encrypted using industry-standard protocols both when stored on our servers and when travelling between your device and our platform. This includes your GoPay transaction details, login credentials and any documents you upload for verification purposes.

Cookie Management We use essential cookies to maintain your session and optional analytics cookies to understand platform usage. You control which optional cookies are active through your browser or our cookie banner. Disabling analytics cookies does not affect your ability to deposit, withdraw or access any game.

Account Security Layers Your account is protected by password authentication plus optional verification steps tied to your registered phone number. If someone attempts access from an unrecognised device, we flag the session and notify you immediately so you can lock your account through live chat or settings.

Data Retention Windows Transaction records linked to DANA, OVO or GoPay deposits stay on file for the duration required by applicable regional regulations. Marketing preference data and browsing analytics can be purged at your request with no waiting period — simply contact us or use the self-service panel.

Third-Party Sharing Boundaries We share data only with payment processors necessary to complete your e-wallet transactions and with fraud-prevention partners who help us detect suspicious activity. No personal data is sold to advertisers, affiliate networks or data brokers under any circumstance.

How to Request Data Changes You can ask us to correct inaccurate information, restrict processing or erase your profile entirely. Submit your request through live chat or email, confirm your identity via your registered phone number, and we act on the instruction within the timeframe disclosed at acknowledgement.

Browse Our Full Data Handling Policy

to4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather personal data in two ways: information you provide directly (name, email, phone number, e-wallet ID when you link DANA, OVO or GoPay) and information generated automatically when you use our platform (device type, browser version, IP address, session timestamps). Each data point serves a

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defined purpose — identity verification, transaction processing, fraud prevention or service improvement. We never sell your personal data to third parties. When you deposit through DANA or withdraw via OVO, the transaction metadata we retain includes amount, timestamp and wallet reference number, stored on encrypted servers.
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Cookies and similar tracking technologies help us remember your language preference, keep you logged in and understand which sections of the lobby you visit most. You can disable non-essential cookies through your browser settings at any time without losing core account functionality. Retention periods depend on
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the type of data: transaction records are kept as long as applicable regulations in your region require, while marketing preferences can be deleted immediately on request. Players in Depok or anywhere else in Indonesia access the same privacy protections regardless of location. Where local law requires
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additional disclosures or shorter retention windows, we comply with those requirements. Availability of our services depends on local law and eligible regions, and this policy applies wherever you access your to4d account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Open a Privacy Request Through These Channels

You have the right to ask us what data we hold about you, request corrections, or ask for deletion. We process privacy-related inquiries with priority because your trust depends on quick, transparent responses. Every request is logged and acknowledged, and we aim to resolve data queries faster than general support tickets. If your inquiry involves DANA or GoPay transaction records, have your wallet reference number ready so we can locate the relevant data without extra back-and-forth.

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Live Chat

Reach our privacy team directly through the live chat widget on any page. State that your query is data-related and the agent will escalate it to the privacy desk. Available around the clock so you can raise concerns whenever they come to mind.

Email Request

Send a structured data request to our support email. Include your registered username and the specific data action you need — access, correction or deletion. We acknowledge receipt within one business day and provide a resolution timeline in the same reply.

Account Settings Panel

Some privacy actions are self-service. Open your account settings, navigate to the privacy tab, and toggle marketing communications or download a summary of your stored data. For full deletion requests, the panel directs you to live chat confirmation.

Switch to Answers on Common Data Questions

These are the questions we hear most from account holders concerned about their personal information. Each answer reflects how we actually operate, not theoretical policy language. If your question is not covered here, open a live chat session and our privacy desk will clarify within the same conversation.

We collect your name, email address, phone number and the e-wallet identifier you link (DANA, OVO or GoPay). We also record your IP address, device type and browser version at the time of registration to establish a baseline security profile for your account.

Each deposit or withdrawal generates a record containing the amount, timestamp, wallet reference number and transaction status. These records are encrypted and stored separately from your profile data so that a breach in one system does not expose the other.

Yes. Contact us through live chat or email, confirm your identity using your registered phone number, and we will initiate full account deletion. Transaction records required by regional regulation may be retained in anonymised form after your profile is removed.

We do not sell or share personal data with advertisers, affiliate networks or data brokers. The only external parties who receive limited data are payment processors handling your e-wallet transactions and fraud-detection services that protect your account from unauthorised access.

Essential cookies keep your session active and remember your language preference. Analytics cookies track which lobby sections you visit most. You can disable analytics cookies through your browser or our cookie banner without losing any core account or payment functionality.

If your account is inactive, we retain profile data for the period mandated by applicable regional law. After that window closes, data is either anonymised or deleted. You can accelerate this by submitting a deletion request through live chat at any point.

We notify affected account holders through their registered email and phone number as quickly as possible after confirming a breach. The notification includes what data was exposed, what steps we have taken, and what actions you should perform on your end such as updating your password.

Open your account settings, go to the privacy tab, and select the data export option. This generates a file containing your profile information, transaction history and preference settings. For a full export including support chat logs, contact us via live chat and we prepare it manually.

No. Your GoPay wallet identifier is accessible only to the payment processing module and the fraud-prevention system. Support agents outside the payment desk see a masked version of your wallet ID and cannot retrieve the full number without elevated authorisation.

We notify you via email and an in-account banner whenever material changes occur. You have the option to review the updated terms and, if you disagree, request account deletion before the new policy takes effect. Continued use after the notice period constitutes acceptance.

Check How We Protect Your Privacy

Explore How We Handle Your Information Daily

Open a Privacy Request Through These Channels

Live Chat

Email Request

Account Settings Panel

Switch to Answers on Common Data Questions

01 What personal data does to4d collect when I register?

02 How is my DANA or OVO transaction data stored?

03 Can I delete my account and all associated data?

04 Does to4d share my information with advertisers?

05 What cookies does the site use and can I disable them?

06 How long do you keep my data after I stop using my account?

07 How will I know if there is a data breach affecting my account?

08 Can I download a copy of the data you hold about me?

09 Is my GoPay wallet ID visible to other users or staff outside the payment team?

10 What happens to my data if to4d updates this privacy policy?

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